- Orders may take 7-10 business days to arrive.
- Bulk orders might take up to 3 weeks.
- We are not responsible for shipping delays.
- Contact us at info.prosmiles@gmail.com for expedited shipping options.
- International customers are responsible for customs fees.
- For more information, please contact info.prosmiles@gmail.com.
Return Policies
At Official Pro Smiles, we strive to provide the highest quality products and services to our valued customers. Due to the nature and sensitivity of our products, as well as the delivery of digital items, we regret to inform you that we do not accept returns.
Here are the key points of our return policy:
1. Sensitivity of the Product: Our products are specifically designed to cater to unique oral health needs and are personalized for individual customers. To maintain strict hygiene standards and ensure the safety of our customers, we cannot accept returns once the product has been opened or used.
2. Digital Items: In addition to physical products, we also offer digital items such as downloadable guides, e-books, and software. Due to the nature of digital content, it cannot be returned once it has been delivered or accessed.
3. Quality Assurance: We take great care to ensure that all our products undergo rigorous quality checks before they are dispatched to our customers. In the unlikely event that you receive a damaged or defective item, please reach out to our customer service team within 10 days of receiving the product, and we will be happy to assist you with a resolution.
4. Exceptions: Our return policy may have certain exceptions for specific circumstances, such as shipping errors or product discrepancies. In such cases, please contact our customer service team, and we will review your request on a case-by-case basis.
Thank you for choosing Official Pro Smiles. We appreciate your understanding and support regarding our return policy.
Note: It's important to consult with a legal professional or advisor to ensure that your return policy complies with local laws and regulations.
Exchange Policy:
At Official Pro Smiles, we aim to provide our customers with the best possible experience when purchasing our products. However, please note that we do not offer exchanges. We kindly ask you to carefully review your order before making a purchase.
Here are the key points of our exchange policy:
1. No Exchanges: Once an order has been placed and processed, we do not accept exchanges. This policy is in place to ensure the hygiene and safety of our products and to maintain the integrity of our inventory management.
2.Exceptions: Our exchange policy may have certain exceptions for specific situations, such as shipping errors or product discrepancies. If you believe you have received an incorrect item due to our error, please contact our customer service team, and we will review your request on a case-by-case basis.
We value your satisfaction and want to ensure that you have a positive experience with Official Pro Smiles. If you have any questions or concerns regarding your order, please don't hesitate to reach out to our customer service team at info.prosmiles@gmail.com
Thank you for choosing Official Pro Smiles. We appreciate your understanding and support regarding our exchange policy.
Note: It's important to consult with a legal professional or advisor to ensure that your exchange policy complies with local laws and regulations.
